COMPANY DETAILS
Company: Costa do Vizir Beach Village & SPA, Lda. Tax identification: 508450160 Company location: Monte Branco, 7520-437 Porto Covo – Portugal Registered office: Monte Branco, 7520-437 Porto Covo Telephone contact: +351 269959100 (call cost for national landline network) / +351 968526833 (call cost for national mobile network) E-mail contact: info@costadovizir.com
INTRODUCTION
The purpose of this document is to regulate the General Terms and Conditions of Sale of the online booking services or “services” of Costa do Vizir Beach Village & SPA, Lda, better identified above and hereinafter referred to as Costa do Vizir.
All the information available on the website for booking services is provided in Portuguese, English, French and Spanish.
The Customer confirms that he/she fully understands these general terms and conditions of sale and that he/she has full legal capacity to commit to the terms of these general terms and conditions of sale.
As a consumer, the customer has specific rights, which can be challenged if the reserved services are used in the context of their commercial, business and/or professional activities.
The Customer accepts the terms and conditions of sale of Costa do Vizir and the conditions of sale for the rate booked at the time of booking.
The Customer has the option of saving these terms and conditions by using the standard functions on their browser or computer.
The terms and conditions of sale binding on the Customer are those in force at the time of booking on the website.
All bookings made through the website imply full consultation and acceptance of these terms and conditions, as well as the sales conditions for the rate booked.
If you disagree with these general terms and conditions of sale, you must not access, use or browse any page of the website.
USER RESPONSIBILITY
1.1 The user guarantees that they are over 18 years of age and that the information provided to Costa do Vizir is true, accurate, complete and up-to-date. In this sense, the user is responsible for the veracity of all the data provided and will keep the information provided duly updated so that it corresponds to their real situation.
1.2 If the user provides third-party data to Costa do Vizir, they must declare that they have obtained the consent of the third party to provide the data to Costa do Vizir.
1.3 The user shall be liable for any false or inaccurate information provided through the website and for any damages, direct or indirect, that may result for Costa do Vizir or for third parties.
1.4. The user undertakes to use the services in accordance with the law, moral standards, good customs and public order, as well as the provisions of these general terms and conditions of sale.
WEBSITE INFORMATION
2.1. The data that allows the precise identification of Costa do Vizir and that discloses its company name, the address of its premises and registered office, e-mail address, telephone numbers and tax identification number.
2.2. The website allows users to book camping pitches and complementary accommodation (apartments and bungalows) at Costa do Vizir.
2.3 The main features of the accommodation on offer can be viewed at the booking stage or by consulting the website (photographs for guidance).
2.4 The prices (payment methods accepted and validity of the offer) and available dates of the accommodation and camping pitches are shown during the booking process.
2.5. These general terms and conditions of sale.
2.6 The period of validity of the offer and its price.
3. DEFINITIONS
In the terms of these conditions, the expressions and terms used below shall have the following meanings:
3.1.”customer” – a natural person who contracts a product or service and has the legal capacity to assume these terms and conditions.
3.2.”online booking” – booking camping pitches and complementary accommodation (apartments and bungalows) using the virtual booking form via “thelisresa” on the Costa do Vizir website.
3.3.”conditions of sale of the reserved rate” – specific conditions of each reservation made by the Customer regarding payment of the reservation. “reservation request” – a reservation request for camping pitches and complementary accommodation (apartments and bungalows) made by the customer via the website:
https://costadovizir.com/
3.4.”Reservation accepted” before the reservation is confirmed, there may be some restrictions applicable to the reservation of certain camping pitches or complementary accommodation, which may be unavailable during the stay or there may be other circumstances that may affect the stay for the dates of the reservation and also in cases of advance payment of the deposit, dependent on the payment of the remainder of the reservation. In these cases, an e-mail will be sent by Costa do Vizir to the Client indicating the payment made and a summary of the services booked by the Client on the website. The reservation is only considered valid if Costa do Vizir validates and accepts it and it becomes binding.
3.5. “booking confirmation” – an e-mail sent by Costa do Vizir to the Customer summarizing the services booked by the Customer on the website and making the booking binding.
3.6. “service” – booking of camping pitches and complementary accommodation (apartments and bungalows) whose main characteristics are presented on the Costa do Vizir website, including the applicable tariff.
3.7. “partners” – refers to any commercial partner of Costa do Vizir that operates its business under the trademarks it owns and with which Costa do Vizir has entered into a contract that allows it to sell services.
3.8. “partner services” – booking of camping pitches and complementary accommodation (apartments and bungalows), the main characteristics of which are presented in advertisements for camping pitches, apartments and bungalows available on any partner tool on Costa do Vizir.
3.9. “mobile applications” – services that make it possible to connect mobile terminals to the Internet and, in particular, that make it possible to consult and book camping services and complementary accommodation provided by Costa do Vizir.
3.10. “service provider” – the entity that allows users to access the website via its own website, mobile services or any other tool. Costa do Vizir uses the Unixdata / Thelisresa booking engine belonging to a service provider, which after collecting the data relating to the owner’s stay communicates it via the Thelisresa / Unixdata interface to the Costa do Vizir booking system, enabling us to make the reservations and provide you with the information or clarifications requested.
3.11. “data” – refers to all information provided by the Customer when making the reservation and/or about third parties for whom they are making the reservation.
3.12. “personal data” – refers to any information about an individual, directly or indirectly identified or identifiable, in particular by reference to an identifier such as name, identification number, location data, online username or one or more specific indications of his physical, physiological, genetic, mental, economic, cultural or social identity.
3.13. “e-mail / electronic mail” – any message, in text, voice, sound or image format, sent over a public communication network and stored on a network server or on the recipient’s work equipment until it is received by said recipient.
3.14. “website / site” – electronic service operated by Costa do Vizir on the Internet, available at https://costadovizir.com and on which the Customer can make reservations at Costa do Vizir.
OBJECT
4.1 These terms and conditions define the rights and obligations of the parties in connection with the reservation of services offered by Costa do Vizir.
4.2. It also covers all the necessary booking and post-booking phases.
4.3. The Customer acknowledges having read and fully and unconditionally accepted these terms and conditions of sale and the conditions of sale of the reserved rate, available on the website, as well as the privacy policy and general booking conditions in this latest version.
AMBIT
These terms and conditions apply to all bookings made through the Costa do Vizir website at: https://costadovizir.com and other channels.
DURATION
6.1 These general terms and conditions of sale apply for as long as the services of Costa do Vizir are available on the website.
6.2 Costa do Vizir has the right, without prior notice, to temporarily or permanently close the website or online booking space.
6.3 Costa do Vizir assumes no responsibility for any damage, regardless of the nature of the damage, that may result from changes and/or temporary unavailability or permanent or partial closure of the website or associated services, such as the online booking area.
GENERAL BOOKING CONDITIONS
7.1. The Customer undertakes, prior to any booking of services, to enter the
mandatory information requested in the online booking form.
7.2 The reservation will only be effective once Costa do Vizir has been accepted.
7.3 Bookings made more than 30 days before the date of the stay will only
be considered accepted once the advance payment of
(25%) of the total amount of the booking has been received, and once the booking has been accepted by Costa
do Vizir.
7.4 In the event of non-payment of the deposit to accept the booking at the time
it is made or non-payment of the remaining amount of the stay
booked, which must be paid no later than 30 days before the date set for the start of the stay, in these cases Costa do Vizir has the right to cancel the booking and as a result the accommodation or camping pitch will be free for sale.
7.5 In the case of an accepted booking as provided for in 7.3, an e-mail will be sent by Costa do Vizir to the
Customer indicating the payment made and a summary of the services booked
by the Customer on the website. The reservation is only considered valid if Costa do Vizir validates it and
accepts it, making it binding.
7.6 Reservations in general are only considered valid if Costa do Vizir accepts them and
confirms them, and the latter is free to accept or refuse them.
7.7 Acceptance or refusal of a reservation may, among other reasons, depend on the
functionality, operability and actual availability of the accommodation (apartment or bungalow) or the resort itself and in general on all the circumstances that may affect the stay for the dates to which the reservation relates.
7.8 Costa do Vizir offers family stays in the traditional sense, as the
accommodations have been specially designed for this purpose. Costa do Vizir
reserves the right to refuse any reservations that go against this principle, or that
seek to circumvent it.
7.9 Reservations of plots and accommodation, whether (bungalows or apartments), are
personal and can under no circumstances be transferred to third parties, either free of charge or for a fee.
7.10. All reservations made by third parties must be made in the name of the
holder of the stay.
7.11. The Customer is solely responsible for their own selection of services and for
their suitability for their needs. Costa do Vizir
cannot be held liable in this respect.
7.12. The Customer confirms the veracity and accuracy of the information provided.
8. MINORS
Children under 18 must be accompanied by their parents, teachers or other duly authorized
adults. Costa do Vizir may require the relevant
documentation identifying the adults as parents, teachers or authorized persons.
9. PLOTS FOR CAMPING
The basic price includes:
9.1. 2-person tent, access for one vehicle, electricity connection, as well as
access to sanitary facilities and reception infrastructures;
9.2 Caravan, 2 people, access for one vehicle, electricity connection, as well as
access to sanitary facilities and reception infrastructures.
9.3 Motorhome, 2 people, electricity connection, as well as access to
sanitary facilities and reception infrastructures.
10. COMPLEMENTARY ACCOMMODATION
10.1 The complementary accommodation (apartments and bungalows) is fully
equipped.
10.2 The basic price is for 2 people in the case of T1, 4 people in the case of T2 and 5 people in the case of bungalows.
10.3 Occupancy by “extra persons” can only be made subject to
availability and capacity of the accommodation and only in cases where this service
has been made available and accepted by Costa do Vizir.
10.4 Costa do Vizir has the right to refuse access to groups or families who
are accompanied by more people than the capacity of the accommodation
.
10.5 The administrative process for reservations at Costa do Vizir, both for
accommodation and for camping pitches, does not involve any additional costs for Clients.
11. GROUP BOOKING
11.1 Any booking of more than 4 accommodations by the same individual or by
different individuals, even if they know each other and/or are traveling together for the same reasons, on the same dates of stay, are considered group bookings.
11.2 The accommodation offered on the Costa do Vizir website, whether plots for
camping or complementary accommodation, is intended exclusively for individual Customers
.
11.3 For all group booking requests it is necessary to contact Costa do
Vizir, either by telephone, e-mail or through our “Contact” option.
11.4 Costa do Vizir has the right to examine the booking request before accepting
or refusing it.
12. PRICES AND TOURIST TAXES
12.1 The prices indicated are valid for the current calendar year.
12.2 The prices indicated are for each night, expressed in euros and are valid only for the period indicated on the website.
12.3 The prices indicated include VAT applicable on the day of booking.
12.4 The amount of the tourist tax applied by the administrative authorities is subject
to variation.
12.5 Any change or introduction of new legal or regulatory fees
imposed by the competent authorities shall be automatically passed on to the
prices indicated on the billing date.
12.6 Prices for booking services are indicated before and during
online booking.
13. PAYMENT TERMS
13.1 For all reservations made on Costa do Vizir, whose stay does not imply the
entry of the Client into the plots or accommodation within 30 days of the date of the
reservation and in order for it to be guaranteed, the Client will have to pay
at the time of booking, through the means of payment made available to them, (25%) of the total amount of the reserved stay.
13.2 The remaining amount of the booked stay must be paid no later than 30
days before the start date of the stay at Costa do Vizir.
13.3 For reservations made less than 30 days before the start of the stay and in order for
to be validated and confirmed, the Customer must pay the full amount of
at the time of booking.
13.4 In the event of non-payment of the booking deposit or the remaining amount
of the value of the stay under the terms set out in (12.1) and (12.2) of the payment conditions, Costa do Vizir has the right to immediately cancel the booking and, as a result, the accommodation will be free for sale.
14. CHANGES AND CANCELLATIONS AT THE CUSTOMER’S INITIATIVE
Changes to the booking
14.1 The Customer may request changes to their stay by sending a written request to
to Costa do Vizir, by email or by contacting
(see contact details in these terms and conditions of sale), and this request for a change of stay is subject to the availability and capacity of the available accommodation.
14.2 Changes to booking dates from one year to the following year will not be accepted,
unless the Customer compensates for the foreseeable price increase for the following year.
.
14.3 If the change cannot be made, the Customer will have to make their stay
under the initial conditions of the reservation or cancel it in accordance with the conditions of
cancellation of reservations or reservation cancellation insurance.
14.4 Any request to extend the duration of a stay will always be subject
to availability, as well as the prices in force at the time.
14.5 Any request to reduce the duration of a stay is considered a partial cancellation
and will be subject to the cancellation and interruption of stay modalities.
Interrupted or shortened stay
14.6 If the stay is interrupted or shortened due to cancellation in unforeseeable circumstances
or force majeure, the amounts paid for the reservation will be fully refunded.
However, this cancellation does not entitle the Customer to payment of compensation,
interest or any other compensation.
14.7 If the stay is interrupted or shortened by cancellation and for reasons
attributable to the client, all requests for cancellation must be communicated by letter to the postal address of Costa do Vizir or to the
e-mail contact of Costa do Vizir.
14.8 Costa do Vizir does not accept cancellations transmitted by telephone.
14.9 Any full or partial cancellation of the booking period will result in the
full or partial cancellation of the booking. In these cases, the accommodation or camping pitches
will be fully or partially free for sale, in the latter case (partial cancellation) only during the respective period.
14.10. In the event that the Customer cancels all or part of the reservation, without
having subscribed to the cancellation guarantee by the date of arrival at Costa do Vizir, for one of the following reasons:
i) closure of borders by administrative decision;
ii) closure of Costa do Vizir;
iii) limitation of travel to a number of kilometers by administrative decision, not allowing the Customer to access Costa do Vizir, a voucher will be issued for a value corresponding to the total amount paid, valid for two years. If the Customer refuses the voucher, they will be refunded the corresponding amount at their request.
Cancellation of booking – consequences:
14.11. Cancellation on the 16th day before the start of the stay:
a) The amount paid in advance as a deposit (25%) will be retained by Costa do
Vizir as cancellation costs, and will not be subject to any
refund.
b) Any other amounts paid, less the amount paid
in advance as a deposit (25%), will be refunded to the Client.
14.12. Cancellation between the 15th day and the 6th day before the start of the stay – the amount of
(30%) of the total value of the stay will be retained by Costa do Vizir as cancellation costs
.
14.13. Cancellation between the 5th day and 0 days before the start of the stay – Costa do Vizir
will retain all amounts paid, which will not be subject to any
refund.
14.14. If the Client makes a reservation, but does not show up at Costa do Vizir on the date
set for the start of their stay without having informed the reception of Costa do Vizir, by
letter or by e-mail that they will not enter the accommodation or camping pitch on the date
set for the start of their stay, the reservation will be considered cancelled. Costa do Vizir In this case,
has the right to withhold all amounts paid by the Customer and, as a result,
the accommodation will be free for sale.
14.15. In the event of cancellation of the reservation by the Customer who has taken out reservation cancellation insurance, the amounts paid are covered by the guarantee in accordance with the general conditions of reservation cancellation. In this case, the Customer must apply for reimbursement from the insurance company.
14.16. If the reason for canceling the reservation is not covered by the cancellation insurance
of reservations or if the insurer declines responsibility for payment, the
amounts paid by the Client to Costa do Vizir are not subject to any refund.
14.17. If the installed Customer wishes to shorten the contracted stay, without a valid and duly substantiated reason, no amount will be refunded.
15. ARRIVAL – CHECK-IN – PROCEDURES AND RESPONSIBILITIES
Accommodation:
15.1. On the day of arrival at Costa do Vizir, the Client will be welcomed from 17:00 and
when the keys to their accommodation are handed over, they will be asked to pay a deposit of
200€.
15.2. The Customer must take care of their personal belongings.
15.3 Costa do Vizir is not responsible for any incidents, in particular
(accidents, damage, theft of objects, etc.), which are the sole responsibility of the
Client, accompanying persons and any visitors.
15.4 The Client who owns the accommodation will always be responsible for any
disturbances or damage caused by guests and any visitors, as well as
for their equipment.
Camping pitches:
15.5. Arrivals / check-in of Customers to set up on the camping pitches
runs from 8:00 to 23:00.
15.6 In addition to the responsibilities set out in 14.3 and 14.4, Costa do Vizir
also declines any responsibility for damage caused by bad weather or falling tree branches.
15.7 All materials to be installed on Costa do Vizir must be covered by
civil liability insurance, under the terms of the respective policy.
15.8 The camper’s insurance must insure the objects that make up all the
camping equipment belonging to the Client/insured, described in the conditions
particulars of the policy, during their stay at Costa do Vizir.
16. STAY ON THE VIZIER’S COAST
16.1. Under the terms of the regulations in force, the Customer will be asked to identify
on arrival at Costa do Vizir, so that it is possible to verify the data of
Customer.
16.2. Clients, their companions and any visitors must accept the
provisions of the Internal Regulations, which are available for consultation at the reception of Costa do Vizir.
16.3 If a Client/guest and/or visitor fails to comply with any provision of the
Internal Regulations, Costa do Vizir will be obliged to ask the
Client/guest and/or visitor to leave the premises without the Client being entitled to any compensation and/or reimbursement of payments made.
16.4 Costa do Vizir has WI-FI access (free of charge) which allows Customers to have
access to the Internet. However, Costa do Vizir informs Customers that the WI-FI network is
more effective in certain areas of Costa do Vizir, such as the reception area, the
terrace area of the poolside bar and the restaurant area.
Costa do Vizir 16.5 The Customer is obliged to comply with the
Internet service provider’s security policy and the rules for the use of security resources, the purpose of which
is to prevent the unlawful use of computer resources and to refrain from acts that
may diminish the effectiveness of these resources.
16..6 In the event of a one-off breakdown of equipment or where access is suspended
or made impossible for any reason, the Customer is not entitled to any
compensation or indemnity from Costa do Vizir.
17. DEPARTURE – CHECK-OUT – PROCEDURES AND RESPONSIBILITIES
Additional accommodation:
17.1. On the day of departure, indicated in the Client’s contract, the accommodation must be
cleared of people and goods by 10:00.
17.2. The accommodation must be returned by the Client in the state of repair in which
it was and with all its equipment functional. Costa do Vizir will check that the equipment in the inventory is in compliance and any missing or damaged equipment, as well as any damaged infrastructure, will be the responsibility of the Client.
17.3 In the event of damage caused by the Client, the security deposit provided may not be
refunded at the end of their stay. The costs of the damage will be determined and, after deducting
them, the remainder of the deposit will be returned to the Client.
Costa do Vizir 17.4 If the security deposit provided proves insufficient to cover the actual damage,
shall have the right to demand additional compensation from the Customer to
cover all the actual damage.
Costa do Vizir17.5 Costa do Vizir has the right to charge an additional day at the price in force at
if the Customer checks out after the scheduled time and provided that this has not been previously agreed with
reception.
17.6 Without prejudice to 16.5, the Customer will also be obliged to pay
any compensation that Costa do Vizir may have to pay as a result of
the next Customer being unable to move into their accommodation.
Camping pitches:
17.7 Check-outs for Customers staying on camping pitches are carried out by
at 12:00 on the day the Customer is due to leave.
18. ADMISSION OF ANIMALS
18.1 Costa do Vizir is “pet friendly”, so certain animals are allowed,
as long as they are kept on a leash and accompanied by their owners or in the
respective transport box.
18.2. Animals of breeds considered dangerous are not allowed.
18.3 For hygiene reasons, animals are not allowed in common areas (at
changing rooms, at reception, on the pool terrace, in the swimming pool, in the sports grounds, at
children’s playground, in the restaurant and market rooms).
18.4 The animals’ vaccination papers must be up to date and owners must
carry them as they may have to show them to the authorities.
18.5 The reception of animals is subject to a price that will be invoiced under the
tariff conditions indicated on the Costa do Vizir website.
18.6 Costa do Vizir does not provide any food or material for
the animals during their stay.
19. PICTURES
Costa do Vizir may request the Client’s consent to use,
reproduce and disseminate the image and/or voice, obtained through photographs, videos
and/or voice recordings, captured in activities or other events promoted by
Costa do Vizir in which the Client participates or has participated during their stay, for the purposes best identified in a specific form for this purpose,
namely for the purpose of institutional communication,
marketing activities and promotion of Costa do Vizir.
20. RESPONSIBILITIES – GENERAL INFORMATION
20.1 The main characteristics of the accommodation are those set out in the reservation
online, however, since the photographs were not taken on the day the Customer made the reservation
, there may be non-substantial differences between the photograph and the
reality on the date of the enjoyment of the services contracted by the Customer, which do not entitle
the Customer to any contractual modification.
20.2 Costa do Vizir cannot be held responsible for the non-fulfilment or
inadequate fulfilment of bookings in cases of fortuitous events or force majeure, unforeseeable or unavoidable actions
by third parties or by the actions of the Customer, namely the
unavailability of the Internet network, the impossibility of accessing the website, errors or
computer bugs, any system failure, external interference, computer viruses
or unauthorized prepayment by the cardholder’s bank.
20.3 Any booking or payment that is irregular, ineffective, incomplete or
fraudulent for reasons attributable to the Customer will result in the cancellation of the order
at the Customer’s expense, without prejudice to any civil or criminal liability.
20.4 Partners are responsible for the offers displayed on their services,
in particular for the accuracy and completeness of the information, including rates, prices,
tariffs, conditions and availability.
20.5 Costa do Vizir acts as an intermediary between the Client and the Partners and in this sense
is not responsible for any error, interruption in the service, inaccurate, misleading or erroneous information
or even for lack of information from the Partners.
20.6 The entry of the necessary bank details, as well as the acceptance of
these terms and conditions, the conditions of sale for the reserved rate and the
booking request (confirmed by Costa do Vizir), constitute an electronic signature
between both parties, and are considered automatically incorporated
into the contract signed, dispensing with the need to transcribe them in writing.
21. UNFORESEEABLE CIRCUMSTANCES OR FORCE MAJEURE
21.1 “Fortuitous events” correspond to the development of natural forces to which
man’s action is totally foreign (e.g. floods, fires, sudden death, etc.), underlying the idea of unpredictability, the fact cannot be foreseen, but would have been avoidable if it had been foreseen.
21.2 “Force majeure” consists of a third-party event for which the debtor is not
responsible (e.g. war, imprisonment, theft, orders imposed by the competent
authorities, bug, unavailability of computer systems, etc.), underlies the
idea of inevitability, is any natural event or human action which,
although foreseeable or even presumed, cannot be avoided, either in itself or in
its consequences.
21.3 Such cases, in most cases, prevent the Client or Costa do Vizir
from fulfilling all or part of the obligations set out in the contract. Acts of God or force majeure are those usually recognized by the case law of the Portuguese courts.
21.4 Neither party may be held liable to the other in the event of
breach of its obligations as a result of unforeseeable circumstances or force majeure.
It is expressly agreed that unforeseeable circumstances or force majeure suspend, for
both parties, the performance of their reciprocal obligations and that each party must bear the resulting costs.
22. PRIVACY AND PROTECTION OF PERSONAL DATA
22.1 Costa do Vizir processes personal data, for which it is responsible.
22.2 When the Customer accesses the Costa do Vizir website, certain information necessary for the correct provision of services may be collected from
. Costa do
Vizir will process the following category of data:
Identification and contact data: name, surname, date of birth, address,
nationality, e-mail address, telephone and mobile number,
personal identification document number, tax identification number and possibly
passport.
Commercial data for the provision of services and/or supply of products;
Payment and return data.
Other data: possibly provided by the Customer, companions, visits to
certain specific situations.
22.3 If the information deemed indispensable is not provided,
Costa do Vizir may not be able to register the reservation or manage the claims made by the Customer, which means that the services may not be provided.
22.4 The personal data provided will be processed by Costa do Vizir for the following purposes:
Management of reservations requested by the Customer;
Provision of information or clarifications requested by the Customer;
Sending information about reservations, sending confirmation or documentation
for the reservation made.
22.5. The legal basis for the processing of personal data provided by the
Customer/user for the reservation of camping pitches and complementary accommodation
, either through the website or through the services of Costa do Vizir
in the interaction with the Customer (receipt of Costa do Vizir, e-mail etc.), is the execution of the
contract between the parties and the legitimate interest of Costa do Vizir in providing the services
to its Customers.
22.6 The personal data provided for the provision of services and/or supply of
products will be stored during the contractual relationship and after its termination,
for the maximum period required to comply with the applicable legal and regulatory obligations
. For example, personal data relating to invoicing and administrative management may be stored for a period of 10 years from the date of the act.
22.7 The information processed is intended for Costa do Vizir, partners and
service providers.
22.8. The Personal Data collected and used by Costa do Vizir are not
made available to third parties established outside the European Union. If, in the future, such a
transfer takes place, Costa do Vizir undertakes to ensure that the
transfer complies with the applicable legal provisions, in particular as regards
determining the adequacy of such country with regard to data protection and the
requirements applicable to such transfers, but no personal
data will be transferred to jurisdictions that do not offer guarantees of security and protection. However,
personal data may be shared inside and outside the European Union
when required by law or to respond to legal requirements.
22.9 If the user and/or Client provides third-party data to Costa do Vizir, they must
state that they have obtained the consent of these third parties and attach a statement to this effect
stating that they have obtained the consent of these third parties and the purpose for
processing the data.
22.10. Costa do Vizir may request the Customer’s consent to send
satisfaction surveys in order to improve the services, which will preferably be sent via email to
.
22.11. Costa do Vizir may request the Customer’s consent to send
commercial communications, information on products and services, promotional
offers, news (newsletters and other information).
22.12. Costa do Vizir may request the Customer’s consent to send
invitations and publicize events.
22.13. The Customer has the right to withdraw consent to the processing of personal data
by sending a written statement to info@costadovizir.com.
22.14. In addition to the right to information, the data subject has the
right of access, rectification, erasure, restriction of processing, as well as the right to portability and to object to processing, by sending a written declaration to info@costadovizir.com.
22.15. You can also submit a complaint to the supervisory authority, which is
Comissão Nacional de Proteção de Dados (CNPD), using the contacts
provided by this entity for this purpose.
22.16. Costa do Vizir ‘s personal data protection policy can be consulted at
at https://costadovizir.com/pt/politica-de-privacidade/.
23. GUARANTEE OF THE GENERAL TERMS AND CONDITIONS OF SALE
In the event that any clause of these general terms and conditions of sale is declared null and void, the remaining general terms and conditions shall retain their validity in accordance with the Agreed Terms. Costa do Vizir undertakes to replace the clause affected by the nullity, adapting it, as far as possible, to the intention initially expressed by the parties.
24. DISPUTE RESOLUTION
24.1 In the event of a dispute relating to these terms and conditions, the Customer is
informed by Costa do Vizir of the possibility of resorting to a procedure of
conventional mediation or any alternative methods of resolving the dispute.
24.2 Complaints regarding non-compliance with the contracted
services must be sent by the Client in writing and by means of a letter
registered with acknowledgement of receipt to the attention of the management of Costa do Vizir, no later than 30 days after the end of their stay.
24.3. The Customer should first contact Costa do Vizir to try to
resolve the dispute amicably.
25. APPLICABLE LAW
The terms and conditions of sale of Costa do Vizir are governed by Portuguese legislation
.
26. MODIFICATION OF THE TERMS AND CONDITIONS OF SALE
26.1 These terms and conditions of sale may be modified and/or added to at
any time by Costa do Vizir.
26.2 In this case, the new version of the terms and conditions of sale is made available
by Costa do Vizir and applies automatically to all Customers with immediate effect, except for bookings made before the date of publication of the new version of the terms and conditions.
26.3 For these reservations, the version of the terms and conditions previously accepted
shall remain applicable.
Updated : 06/02/2023
